• Electric &
    Water Utilities
  • Electric Utility
  • Water Utility

Powering efficiency and effectiveness in operations

For decades electric utilities have used Esri’s location-based solutions to improve decision-making and data-sharing. Using the ArcGIS platform knowledge has become more useable, more accessible and more understandable in support of the utilities core functional areas - distribution, transmission and generation.


Electric utilities rely on ArcGIS platform for asset management, outage management, customer service, field operations, situational awareness, accounting, planning and network operations. Now with cloud-based GIS, it’s even easier to take advantage of location-based planning for billing, customer service, monitoring and reporting and other departments where the power of location is critical in decision making.


Transmission utilities use the ArcGIS platform to manage assets, plan routes, maintain rights-of-way, track vegetation management, and more. ArcGIS helps you analyze raw imagery and LIDAR data turning it into meaningful maps that make finding the right decision as easy as flipping a switch.


ArcGIS powers spatial analysis for power generation companies. Find the best place to build a new facility, map your current facilities and assets, monitor environmental conditions and impacts, and more. Esri’s cloud-based GIS makes sharing and collaboration within your teams and external agencies faster.

Streamlining operations and strengthening service delivery

Water utilities are tasked with the complex management of water, waste water and collection systems. Their work has a direct impact on a community’s economic development and quality of life. Water managers face tremendous challenges of managing the field workforce, network assets, network data and billing customers. Water managers can use the ArcGIS platform support the core business functions of managing network data, field workforce and assets as well as customer care and billing.

Network Management

ArcGIS enables a water utility to create, edit and maintain the accuracy of network data. This supports analysis of network flow to identify breaks, leaks, and other network disruptions. The benefit is that data and maps can be shared and Apps to disseminate information within the organization and to the public created.

Field Workforce Management

The ArcGIS platform enables field personnel in water utilities to view, capture, store, update, manipulate, and analyze their networks, facilities, and operational data such as work order, customer complaints, and inspections. With ArcGIS field managers can create simple solutions for data visualization, exchange, collection and updates.

Network asset management

Network asset management – The ArcGIS platform provides a water utility with the capability for storing, managing and accessing spatial data. This becomes the authoritative repository for asset data such as pipes, valves, meters and other network features, as well as operational data such as pressure zones, work routes, main breaks and inspection locations

Customer care and Billing

Proactively communicating with customers is a critical aspect to managing the utility company. ArcGIS empowers the company to improve the quality of services through maps and apps. Additionally ArcGIS has easily configurable integrations with billing systems transforming the use of these systems by geoenabling business data with intuitive mapping and analytical tools.