Streamlining operations and strengthening service delivery
Water utilities are tasked with the complex management of water, waste water and collection systems. Their work has a direct impact on a community’s economic development and quality of life. Water managers face tremendous challenges of managing the field workforce, network assets, network data and billing customers. Water managers can use the ArcGIS platform support the core business functions of managing network data, field workforce and assets as well as customer care and billing.
ArcGIS enables a water utility to create, edit and maintain the accuracy of network data. This supports analysis of network flow to identify breaks, leaks, and other network disruptions. The benefit is that data and maps can be shared and Apps to disseminate information within the organization and to the public created.
Field Workforce Management
The ArcGIS platform enables field personnel in water utilities to view, capture, store, update, manipulate, and analyze their networks, facilities, and operational data such as work order, customer complaints, and inspections. With ArcGIS field managers can create simple solutions for data visualization, exchange, collection and updates.
Network asset management
Network asset management – The ArcGIS platform provides a water utility with the capability for storing, managing and accessing spatial data. This becomes the authoritative repository for asset data such as pipes, valves, meters and other network features, as well as operational data such as pressure zones, work routes, main breaks and inspection locations
Customer care and Billing
Proactively communicating with customers is a critical aspect to managing the utility company. ArcGIS empowers the company to improve the quality of services through maps and apps. Additionally ArcGIS has easily configurable integrations with billing systems transforming the use of these systems by geoenabling business data with intuitive mapping and analytical tools.