Privacy Policy

Privacy Policy Statement

Welcome to Esri Eastern Africa Limited (“Esri Eastern Africa”) Website.

Esri Eastern Africa values the privacy of those who visit our website and register for our software, services, and events online. We think it is important for you to understand when and why we collect personally identifiable information and how we may use it. This Privacy Policy Statement describes Esri Eastern Africa data collection and use policies. Please read the entire Statement before providing any personally identifiable information to us.

Esri Eastern Africa will keep confidential all personal data relating to our customers.

Purposes of Collection of Personal Data

Esri Eastern Africa collects personally identifiable information, such as your name, address, telephone number, e-mail address, or credit card information only if you provide this information to us voluntarily. The voluntary information we collect is used for internal verification to complete transactions, ensure appropriate legal use of licensed Esri software, provide notification to licensees about updates to Esri software, and help provide technical and product support to our users. Where necessary, Esri Eastern Africa may pass this data to Esri distributors or suppliers or business partners or affiliates.

When requesting information from us, or entering secure areas of our website, we do require that you provide some information about yourself by “registering” or completing an online form. For example, situations where we will ask you to register include:

  • When you request demos or evaluation software that is downloadable,
  • When you purchase Esri products,
  • When you request Esri Eastern Africa services,
  • When you register to Esri Eastern Africa training courses,
  • When you register to Esri Eastern Africa events,
  • When you subscribe to Esri Eastern Africa publications or mailing lists (you will be able to “unsubscribe” at any time),
  • When participating in contests or surveys,
  • When entering a limited-access, premium portion of our website, such as our customer support knowledge base, you must “register” to receive a username and password,
  • The information we require is necessary to mail you the materials you request, or to follow up via telephone or email to make sure you received what you asked for, and to provide you further information about product, services, upgrades, and support.


Esri Eastern Africa will keep confidential all personal data relating to our customers.

Except as stated herein, Esri Eastern Africa’s corporate policy is not to rent, sell, or otherwise permit access by third parties to databases composed of your personally identifiable information.

Esri Eastern Africa will take reasonable and prudent precautions to ensure that your personally identifiable data is protected against unnecessary and unauthorized access, use, or disclosure. However, complete confidentiality and security is not yet possible over the Internet, and privacy cannot be assured in your communications to us. You acknowledge that personal information is disclosed at your own risk and may be subject to unauthorized use by others. Esri Eastern Africa is not responsible in any manner for direct, indirect, special, or consequential damages, howsoever caused arising out of the communication of information to us.


Esri Eastern Africa will permit you to access information about you in our database. If you believe any of the information is incorrect or needs updating, please advise us immediately. We will correct our records upon verification of the requested change.

Legal Disclaimer

Esri Eastern Africa may disclose the information when required by law or court order, or as requested by other government or law enforcement authorities, or in the good faith that disclosure is otherwise necessary or advisable including and without limitation to protect the rights or properties of Esri Eastern Africa. This also applies when we have reason to believe that disclosing the information is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities.

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