Privacy Policy

Privacy Policy Statement

Esri Eastern Africa (Esri EA) values the privacy of those who visit our Website and register for our software, services and events online. We think it is important for you to understand when and why we collect personally identifiable information and how we may use it. This Privacy Policy Statement describes Esri EA data collection and use policies. Please read the entire Statement before providing any personally identifiable information to us.

Our policy was developed considering the Kenyan Data Protection Act 2019,  The Uganda Personal Data Protection and Privacy Act (2019) and the Tanzania Personal Data Protection Act of 2022

Esri EA will keep confidential all personal data relating to our customers.

Purposes of Collection of Personal Data

Esri EA collects personally identifiable information, such as your name, address, telephone number, e-mail address, or credit card information only if you provide this information to us voluntarily. The voluntary information we collect is used for internal verification to complete transactions, ensure appropriate legal use of licensed Esri software, provide notification to licensees about updates to Esri software, and help provide technical and product support to our users. Where necessary, Esri EA may pass this data to Esri distributors or suppliers or business partners or affiliates.

When requesting information from us, or entering secure areas of our Website, we do require that you provide some information about yourself by “registering” or completing an online form. For example, situations where we will ask you to register include:

  • When you request demos or evaluation software that is downloadable,
  • When you purchase Esri products,
  • When you request Esri EA services,
  • When you register to Esri EA training courses,
  • When you register to Esri EA events,
  • When you subscribe to Esri EA publications or mailing lists (you will be able to “unsubscribe” at any time),
  • When participating in contests or surveys,
  • When entering a limited-access, premium portion of our Website, such as our customer support knowledge base, you must “register” to receive a username and password,
  • The information we require is necessary to mail you the materials you request, or to follow up via telephone or email to make sure you received what you asked for, and to provide you further information about product, services, upgrades, and support.

Esri EA will keep confidential all personal data relating to our customers.

Except as stated herein, Esri EA’s corporate policy is not to rent, sell, or otherwise permit access by third parties to databases composed of your personally identifiable information.

Esri EA will take reasonable and prudent precautions to ensure that your personally identifiable data is protected against unnecessary and unauthorized access, use, or disclosure. However, complete confidentiality and security is not yet possible over the Internet, and privacy cannot be assured in your communications to us. You acknowledge that personal information is disclosed at your own risk, and may be subject to unauthorized use by others. Esri EA is not responsible in any manner for direct, indirect, special or consequential damages, howsoever caused arising out of the communication of information to us.

Legal Disclaimer

Esri EA may disclose the information when required by law or court order, or as requested by other government or law enforcement authorities, or in the good faith that disclosure is otherwise necessary or advisable including and without limitation to protect the rights or properties of Esri EA. This also applies when we have reason to believe that disclosing the information is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities.

Your Rights

Esri EA will permit you to access information about you in our database. If you believe any of the information is incorrect or needs updating, please advise us immediately. We will correct our records upon verification of the requested change. If you do not want to be contacted as part of any direct marketing or similar campaign, please contact us as detailed below.



Esri Eastern Africa

3rd floor KUSCCO Centre, Upper Hill
P.O. Box 57783-00200, Nairobi, Kenya


Tel: (254-20) 27 13630/1/2