Telecommunications A Complete GIS | Digitally Transforming
Telecommunications Through Location Intelligence

Location Intelligence for Telecommunications

Location intelligence is fundamental to all communication services—mobile and fixed,
residential and enterprise. Esri’s ArcGIS is a complete GIS for telecommunications that
empowers all aspects of an organization with geospatial infrastructure powered by the Esri
Geospatial Cloud.

Network Operations & Maintenance

GIS optimizes resource & network optimization Unifies OSS/BSS through a common understanding of location. Enhances real-time situational awareness.

Sales & Marketing

GIS ensures higher return on investment (ROI) and revenue growth. Locate new opportunities and upsell potential with spatial analytics.

Customer Service

GIS improves customer service. Located based customer sentiment reporting. Engage customers with mapping and visualizations.

Planning & Engineering

GIS supports 5G, fiber, and software defined network (SDN) rollouts. Support remote engineering with geospatial planning tools and geographic data. One complete system to manage network planning, fulfillment, and assurance.

Information Technology & New Services

GIS enables innovative products and services. Location based services and mapping make IoT come to life.

GIS gives telecoms an advantage

Location intelligence is fundamental to all communication services— mobile and fixed, residential
and enterprise. Esri’s ArcGIS is a complete GIS for telecommunications that empowers all aspects of an
organization with geospatial infrastructure powered by the Esri Geospatial Cloud. ArcGIS offers a GIS system of
record, system of engagement, and system of insight that leverage the power of location intelligence to
directly support planning and engineering, network operations and maintenance, customer service, sales and
marketing, and IT. With ArcGIS, meet your organizations’ next gen network initiatives and digitally transform
your business.


Field Operations

The network itself is the lifeblood of a communications service provider. Field employees
and contractors are constantly at work building it, adding customers to it, expanding it,
fixing it, and monitoring it. Use the power of location to optimize that work, facilitate near
real-time updates between the field and office, and keep customers and field employees
safe and informed.

Location Analytics

Communications service providers collect massive amounts of data: about customers,
about the network itself, network usage, wifi hotspots, and much more. Adding ArcGIS to
your analytics portfolio brings the power of location to bear: visualize data on a map for
greater understanding, or incorporate location or space/time variables to seek deeper
insight. Location Analytics exposes patterns or trends not often detected from tables
alone and then helps explore why that trend might be happening or what is likely to
happen if it continues unchecked.

Telecom- Overview-Analytics

NextGen Network

A communications service provider is only as good as their network and the best ones
consistently innovate to provide attractive options to customers. Whether you’re building
5G networks, deploying small cells, densifying fiber, implementing SDN, delivering fixed
wireless, or adopting DOCSIS 4.0, all networks have one thing in common: where they
happen. ArcGIS uniquely leveraging that common characteristic to deliver real-time
network operations.

Emerging Technology

Communications service providers are evolving the services they offer not only to meet
customer demand but to gain new markets and use cases. The emergence of IoT and
smart devices is transforming the connection needs of consumers, businesses, and
government organizations. ArcGIS adds mapping and location capabilities to XR
offerings, enhances drone and 3D data acquisition workflows, and powers Smart initiatives
such as cities, utilities, and beyond.


Digital Transformation

As networks evolve to meet the explosive increase in customer demand, communications
service providers must digitally transform the way they run their own businesses to stay
competitive. Workflows and processes that satisfied needs 5, 10, or 20 years ago simply
won’t scale. That’s why communication service providers are turning to ArcGIS to replace
paper forms with connected apps and web services based workflows to facilitate near real
time exchange of information.


Enable Digital Transformation across the Organization.


Watch the latest videos from Esri Telecom to learn the power of location.


Check out our Telecom GeoNet Community – ask questions, read and post blogs and find content about Telecommunications.


Get the latest information about Esri can help modernize how Telecoms manage their assets

Social Media

Get the latest news on Esri Telecom from our @EsriTelecom twitter feed.


Learn more about becoming an ESRI business partner and joint partnering opportunities.


SCTE Cable-Tec Expo 2020

Virtually join and experience the SCTE•ISBE Cable-Tec Expo on October 12-15, 2020.

Infrastructure Management & GIS Conference (IMGIS)

In a one-time crossover virtual event, join and experience the Esri IMGIS conference.

FTTH 2020 virtual conference

Join and experience the FTTH 2020 virtual conference on December 1-3, 2020.

New releases

Esri & Fiercewireless

In today’s broadband economy, geospatial technology matters more.

Location Intelligence for Telecommunication

To learn more about how ArcGIS can help your organization , download our e-book Location Intelligence for Telecommunications.

Putting the Geospatial in 5G

Everything in telecommunications happens somewhere. The enterprise GIS solution platform merges with major networks to help you stay ahead.

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